Privacy Policy

SingleCare Services, LLC ('we', or 'us' or 'company') provides this Privacy Policy to explain how we collect, use, share and protect the information you provide and that we collect on our FamilyWize Site and through the FamilyWize Service (all as defined in our Terms and Conditions of Use located at ('Terms')). BY USING THE FAMILYWIZE SERVICE OR OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. Please review this Policy carefully to ensure your understanding of our privacy practices.

1. Information we collect


(a) Personally Identifiable Information. To use the FamilyWize Service you may be required to provide us with certain Personally Identifiable Information as described below. We may collect some or all of this information through various forms and in various places through the FamilyWize Service and our Site, including account registration forms, contact us forms, or when you otherwise interact with us.


(a) Generally. In addition to any Personally Identifiable Information or other information that you choose to submit to us, we and our third-party service providers may use a variety of technologies that automatically (or passively) collect certain information whenever you visit the Site or access or use the FamilyWize Service ('Non-Personally Identifiable Information'). Non-Personally Identifiable Information may include the browser that you are using, the URL that referred you to our Site, and how and when you use the FamilyWize Service. We may use Non-Personally Identifiable Information for various reasons, such as providing and enhancing the FamilyWize Service for you and other users. In addition, we may collect your IP address or other unique identifier that identifies the device from which you access the Site, FamilyWize Service. This identifier is a number that is automatically assigned to your device and which our computers use to identify you and your device This information may be non-identifying or may be associated with you. If we associate any Non-Personally Identifiable Information or information that identifies your device with your Personally Identifiable Information, we will treat it as Personally Identifiable Information.

(b) Geo-Location Information. We may collect information as you navigate our Site or use the FamilyWize Service, which may include geographic location.

(c) Cookies. A cookie is a data file placed on a computer or other device when it is used to access our Site or FamilyWize Service. A Flash cookie is a data file placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. Cookies and Flash cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. Cookies work by assigning a number to the user that has no meaning outside of the assigning website.

If you do not want information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. Cookies can be disabled or controlled by setting a preference within your web browser or on your device. If you choose to disable cookies or Flash cookies on your device, some features of our FamilyWize Service may not function properly or may not be able to customize the delivery of information to you. You should be aware that we cannot control the use of cookies (or the resulting information) by third-parties, and use of third party cookies is not covered by our Privacy Policy.

(d)Web Beacons. Small graphic images or other web programming code called web beacons (also known as '1x1 GIFs' or 'clear GIFs') may be included in our web and mobile pages and messages. The web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons or similar technologies help us better manage content on our FamilyWize Service by informing us what content is effective, count users of the FamilyWize Service, monitor how users navigate the FamilyWize Service, count how many e-mails we sent that were actually opened or to count how many particular articles or links were actually viewed.

(e) Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Site and FamilyWize Service, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third party FamilyWize Service provider, is active only while you are connected to the FamilyWize Services, and is deactivated or deleted thereafter.


We may, from time to time, supplement the information we collect about you through our Site with outside records from third parties in order to provide the FamilyWize Service to you, enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or FamilyWize Services that we believe may be of interest to you. For example, we may collect information from third party Providers that you visit when using the FamilyWize Service.

Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links.

Privacy policy :

Your rights :


Unless otherwise noted elsewhere in this Policy, Personally Identifiable Information and Non-Personally Identifiable Information shall be collectively referred to as "User Information".

2. How We Use The Information Described in This Policy


We use the Personally Identifiable Information you provide us when registering for an Account to provide the FamilyWize Service to you. We will also use such information to communicate with you in response to your inquiries, To Provide the FamilyWize Service you request, and to manage your account. We will communicate with you by email, telephone, or SMS or text message (with your consent), in accordance with your requests.


We use your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer our Site. Your IP address is used to help identify you, but contains no Personally Identifiable Information about you.


We will send you strictly FamilyWize Service-related announcements when it is necessary to do so. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.


In addition, we may use User Information: (1) to provide users with requested information or FamilyWize Services or process transactions, or provide special offers or promotional materials on behalf of us or third parties; 2) to improve the FamilyWize Service, to customize user experience with the FamilyWize Service, or to serve specific content that is most relevant to a user; (3) to contact users with regard to use of the FamilyWize Service and, in our discretion, to make changes to the FamilyWize Service or our policies; (4) for internal business purposes; (5) for inclusion in our data analytics; and (6) for purposes disclosed at the time users provide us with their information, or as otherwise set forth in this Privacy Policy.

3. How and When We Disclose User Information to Third Parties


We do not sell, share, rent or trade the information we have collected about you, including Personally Identifiable Information, other than as disclosed within this Privacy Policy or at the time you provide your information We do not use your Personally Identifiable Information for direct marketing purposes or share your Personally Identifiable Information with third parties for those third parties' direct marketing purposes unless you consent to such use or sharing. We may share Non-Personally Identifiable Information, such as aggregated user statistics and log data, with third parties for industry analysis, demographic profiling, to deliver targeted advertising about other products or FamilyWize Services, or for other business purposes.


You may be presented with an opportunity provide your Personally Identifiable Information in order to receive information and/or marketing offers directly from parties unrelated to us. If you do agree to have your Personally Identifiable Information shared, your Personally Identifiable Information will be disclosed to such third parties and all information you disclose will be subject to those third parties' privacy policies. We are not responsible for the privacy policies and practices of such third parties and, therefore, you should review the privacy policies and practices of such third parties prior to agreeing to receive such information from them. If you later decide that you no longer want to receive communication from a third party, you will need to contact that third party directly.


We use third party companies and individuals to facilitate our FamilyWize Services, provide or perform certain aspects of the FamilyWize Services on our behalf, and other third-parties to host the FamilyWize Services, design and/or operate the FamilyWize Services' features, track the FamilyWize Services' analytics, process payments, engage in anti-fraud and security measures, provide customer support, provide geo-location information to our drivers, enable us to send you special offers, perform technical FamilyWize Services (e.g., without limitation, maintenance FamilyWize Services, database management, web analytics and improvement of the FamilyWize Services' features), or perform other administrative FamilyWize Services. We may provide these vendors with access to User Information, including Personally Identifiable Information. This information sharing is limited to only the information needed by the vendor to carry out the FamilyWize Services they are performing for you or for us. Each of these vendors are obligated not to disclose or use Personally Identifiable Information for any other purpose and when required by law, SingleCare will enter into special contracts with the vendors strictly limiting the vendors' ability to use and disclose Personally Identifiable Information and requiring the use of certain security measures by the vendors.


Certain aspects of the FamilyWize Service may be provided to you in association with third parties that will be disclosed and identifiable to you, and we may disclose Personally Identifiable Information to such parties in accordance with applicable law.


If we receive requests for information from government and law enforcement officials and private parties in regards to enforcing and complying with the law and in connection with private law suits, we will disclose User Information to these parties as we reasonably determine is necessary to comply with applicable law. For example, we may disclose User Information: (i) to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; (ii) to protect and/or defend our Terms and other policies; (iii) to protect the safety, rights, property or security of the Company, our FamilyWize Service or any third party; (iv) to protect the safety of the public for any reason; (v) to detect, prevent or otherwise address fraud, security or technical issues; and/or (vi) to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity.


We may, to the extent permitted by law, share all User Information with our parent, subsidiaries and affiliates for internal, business related (non-marketing) purposes. We also reserve the right to disclose and transfer all User Information: (i) to a subsequent owner, co-owner or operator of the FamilyWize Service or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our interests and/or assets or other corporate change, including, during the course of any due diligence process.

4. Online Behavioral Advertising and Options


Behavioral Advertising uses information collected about an individual's web or mobile browsing behavior such as the pages they have visited or the searches they have made. This information is then used to determine which advertisements should be displayed to a particular individual.


To opt out of this data collection process, click here to access the NAI Opt-Out Page. Please note that this will opt you out of targeted ads from us and any other participating advertisers. If you opt out, you may continue to receive online advertising from us; however, these ads may not be as relevant to you.


In order for behavioral advertising opt-outs to work on your device, your browser must be set to accept cookies. If you delete cookies, buy a new device, access our FamilyWize Services from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt out, as online behavioral advertising technology does not work when scripting is disabled. Please check your browser's security settings to validate whether scripting is active or disabled.

5. Account Changes and Cancellation


We will retain User Information for as long as an Account remains active. Even after an account is terminated, we may retain certain User Information as necessary to comply with our legal and regulatory obligations, resolve disputes.

6. A Note About Children

Our FamilyWize Service is not directed to nor intended for minors. No one under 18 is allowed to register with or use the FamilyWize Service. As such, we do not knowingly collect Personally Identifiable Information from anyone under the age of 18. If we discover that we have collected Personally Identifiable Information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor under the age of eighteen (18) and believe he or she has disclosed Personally Identifiable Information to us, please contact us.

7. How we Protect Your Information

User Identifiable Information is stored within our databases using standard, industry-wide, commercially reasonable security practices and procedures such as encryption, firewalls and SSL (Secure Socket Layers). We also implement security measures required by law. However, as effective as such technology and efforts may be, no security system is infallible and impervious from attack or hacking. Therefore, we cannot guarantee the security of our databases, nor can we guarantee that User Information won't be intercepted while being transmitted to us over the Internet or wireless communication,, or accessed when stored on our or our service providers' servers and any information you transmit to us, you do at your own risk. To help us protect your information, we strongly encourage you to not share your username or password with anyone.

8. Changes to this Policy

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the FamilyWize Services website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

9. FamilyWize Privacy Notice for California Residents

Effective Date: January 1, 2020.

Last Reviewed on: January 1, 2021.

This Privacy Notice for California Residents Supplements the information contained in FamilyWize's general Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ('consumers' or 'you'). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.

Information We Collect

Our Website collects information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:

  • Publicly available information from government records.
  • Deidentified or aggregated consumer information.
  • Information excluded from the CCPA's scope, like
    • health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data.
    • personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.

In particular, our Website has collected the following categories of personal information from users within the last twelve (12) months:

Identifiers such as name, email address, street address, phone number, and IP address.

Characteristic information such as age and gender.

Commercial information such as prescriptions filled and pharmacies visited.

Online activity such as search history, pages visited, and coupons generated.

Physical location such as ZIP codes entered to see pharmacies nearby, as well as actual location when visitors grant access.

A.Identifiers.Identifiers include name, email address, street address, phone number, and IP address.YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).YES
C. Protected classification characteristics under California or federal law.Characteristic information such as age and gender are collected as part of signup and profile creation.YES
D. Commercial information.Commercial information such as prescription fill history and pharmacies visited are collected and stored.YES
E. Biometric information.Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.NO
F. Internet or other similar network activity.Online activity includes search history, pages visited, and coupons generated.YES
G. Geolocation data.Physical location such as ZIP codes entered to see pharmacies nearby, as well as actual location when visitors grant access.YES
H. Sensory data.Audio, electronic, visual, thermal, olfactory, or similar information.NO
I. Professional or employment-related information.Current or past job history or performance evaluations.NO
J. Non-public educationinformation (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).Education records directly related to a student maintained by an educational institution or party acting.NO
K. Inferences drawn from other personal information.Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.NO

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from you. For example, via forms you complete as part of signup or drug coupon generation.
  • Indirectly from you. For example, from observing your actions on our Website or interactions at pharmacies using FamilyWize coupons or cards.
Use of Personal Information
  • To create, maintain, customize, and secure your account with us.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests via email or text message (with your consent, where required by law).
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to you when collecting your personal information or as otherwise set forth in the CCPA.
  • To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

We share your personal information for a business purpose with the following categories of third parties:

  • Service providers.
  • Parent or subsidiary organizations.
  • Partners.
  • Social media companies.
  • Internet cookie data recipients like Google Analytics.
Disclosures of Personal Information for a Business Purpose

In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:

Category A: Identifiers.

Category B: California Customer Records personal information categories.

Category C: Protected classification characteristics under California or federal law.

Category D: Commercial information.

Category F: Internet or other similar network activity.

Category G: Geolocation data.

Sales of Personal Information

In the preceding twelve (12) months, Company has not sold personal information.

Your Rights and Choices

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting that personal information.
  • The categories of third parties with whom we share that personal information.
  • If we disclosed your personal information for a business purpose, a list identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We do not provide these deletion rights for B2B personal information.

Exercising Access, Data Portability, and Deletion Rights

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:

Calling us at 1-844-234-3057.

Emailing us at Please include the following fields in your email:

  • Full name.
  • Email address.
  • Date of birth
  • Full address.
  • Phone number (Optional).

only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. To designate yourself as an authorized agent, please attach a verifiable notarized document granting you permission to submit any such request on the minor’s behalf.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include fields listed above.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. [However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.]

We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

For instructions on exercising sale opt-out rights, see Personal Information Sales Opt-Out and Opt-In Rights.

Response Timing and Format

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.


We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you services.
  • Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of services.
  • Suggest that you may receive a different price or rate for services or a different level or quality of services.
Changes to Our Privacy Notice

We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or comments about this notice, the ways in which FamilyWize collects and uses your information described here and in the Privacy Policy

Phone: 1-844-234-3057

10. Notice to Users Outside of the United States

If you are located outside of the United States, please note that information we collect, including Personally Identifiable Information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country or jurisdiction in which you are located, and your Personally Identifiable Information may be subject to access requests from governments, courts, or law enforcement in the United States according to laws of the United States. By using the FamilyWize Services or providing us with any information, you expressly and unambiguously consent to the transfer, processing and storage of your information in the United States.


This site is hosted and operated by SingleCare, LLC in the United States. If you are accessing or providing information to our site from a location outside of the United States, the privacy and data security laws of the United States shall govern,, and as such, the laws of your jurisdiction will not apply. By visiting this Site or providing your information, you understand and unambiguously agree to the collection, storage and processing of your information in the United States.

99 High Street, Suite 2800
Boston, MA 02110
Phone Number: 1-844-234-3057
Fax Number: (888) 817-3641

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