Help & Frequently Asked Questions


How much will my medicine cost with the card?
It varies by medicine and pharmacy. Use the Drug Price Lookup Tool to get a general idea. The best answer is to take your prescription with your card to a participating pharmacy and ask them how much it will cost to use the card.

How much will I save with the card?
The average savings is about 40% per prescription. However, this is an average. Take your prescription with your savings card to a participating pharmacy and the pharmacist can tell you how much the medicine will cost with and without the use of the card.

What prescription medications are covered by the FamilyWize Prescription Discount Card?
All FDA approved brand and generic prescription medications are covered.

Are there any age or enrollment restrictions?
No. Everyone is eligible and can benefit from FamilyWize!

Can anyone use my card?
Yes. Your friends, family members, and co-workers can all use your card to receive prescription assistance.

Can I use FamilyWize to purchase medications for a pet?
The FamilyWize card can be used for “human” medications prescribed by a veterinarian for your pet.

Can I use my card for mail-order prescriptions?
No, there is no mail-order prescription service with this card.

I am not a U.S. Citizen, can I use the card?
Anyone may use the program if it is used at pharmacies within the U.S

How do I know how much my medication will cost?
You can use the Drug Price Lookup Tool to see exactly how much your medicine will cost at different participating pharmacies. As prices change, give your pharmacist your prescription savings card and prescription so it can be entered into the pharmacy’s computer to accurately give you the most up-to-date pricing for your medicine. The participating pharmacy will give you the lowest (or best) price available at their pharmacy. Eighty percent (80%) of the time, the FamilyWize price will be significantly lower than any retail or sale price you would receive without the card. If a brand name or generic drug is available through your participating pharmacy at a lower price than the FamilyWize scheduled price, you will pay the lower of the two prices.

Does my doctor need to know about this card when writing my prescription?
No. This program will not affect the way you are cared for by your physician. You should, however, always consult with your doctor about saving money on prescription medications.

Do prices vary among participating pharmacies?
Industry standards determine the discounted rate for prescription medications. This means in most instances, all participating pharmacies will offer the same low price. These rates are updated at least once a week, so prices may vary depending on when you go to the pharmacy. From time to time, pharmacies may offer special sale prices for a limited time on selected drugs. These sale prices may be lower than the scheduled discount rates, in which case the card holder will pay only the lowered sales price.

What does getting the "lowest" or "best" price on my prescriptions mean?
It means that the majority of the time the FamilyWize price will be significantly lower than any retail or sale price you would receive without the card. If a brand name or generic drug is available through your participating pharmacy at a lower price than the FamilyWize price, you will pay the lower of the two prices.

Why don't all pharmacies accept the card?
This is a voluntary program and not every pharmacy chooses to participate. It is very likely that another pharmacy nearby DOES accept FamilyWize, so use the Drug Price Lookup Tool to find one!

What if my pharmacist said the card would not save me any money?
As a FamilyWize Prescription Discount Card user, you are entitled to your benefit. Your pharmacist will not know what the card savings will be until the prescription is sent for pricing through the pharmacist's computer. If your pharmacist does not want to comply with the program, you should consider going to another nearby pharmacy that honors the card.

I already have insurance that covers my prescription drugs. How can the FamilyWize Prescription Discount Card benefit me?
This program can be used to obtain savings on prescription drugs that are excluded by your insurance plan or are not covered because you have exceeded your insurance plan's maximum limits. In some instances, you might find that the FamilyWize Prescription Discount Card's price is lower than your program's co-payment amount. In addition, if your insurance plan does not offer you a drug card and you are reimbursed after each transaction, you may be able to use the FamilyWize Prescription Discount Card to lower your out-of-pocket expenses.


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